Customer Service

We follow the philosophy of lean manufacturing. From customer service to facilities design to inventory management, we strive to eliminate all wasted effort and expense. We use oxygen-enriched fuel to process our metals, integrated bar coding to track our inventory, and many other tactics to gain an operational and competitive edge.

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Lean, however, does not mean lacking. We channel our resources to areas where they best service our customers’ demands.

For example, we have invested in a fleet of tractor trailers. This allows Ritchey Metals the freedom to transport your order to meet your schedule. We never have to wait for a common carrier to become available … and neither do you.

Another plus—we own flatbed, box and dump trailers. When we deliver your order, we are happy to leave our trailer at your facility. Unload the order at your convenience. Enroll in one of the Ritchey Metals tolling programs, and you can remove scrap metal from your facility and store it in the trailer as well.

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